Updated Date: 31 July 2025
Kranium AI Private Limited (“Kranium,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Kranium App Suite, including SaaS and enterprise software products for AI automation across customer support, document generation, video creation, and more.
By accessing or using our website or any Kranium services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, company details, and billing information.
Usage Data:
Your IP address, device type, browser type, operating system, access times, and pages viewed.
App Activity:
Interaction logs, feature usage, and app-generated outputs related to your projects and workflows.
Third-Party Integrations:
If you connect Kranium to other services (like Google, Slack, or Zapier), we may access limited data as per your authorization.
Support Communications:
When you contact us, we may store messages, emails, and attachments for record and support purposes.
2. How We Use Your Information
We use your information to:
Deliver and maintain our services
Improve product performance and user experience
Communicate with you (service updates, billing, support)
Process payments and subscriptions
Detect and prevent fraud or misuse
Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
Trusted third-party vendors (for hosting, analytics, payment processing)
Legal authorities if required by law, regulation, or court order
Our internal teams and partners for support, service delivery, and improvements
All such parties are required to maintain the confidentiality and security of your information.
4. Data Security
We implement industry-standard security measures, including:
Encryption of data in transit and at rest
Role-based access control
Secure authentication practices
Regular system monitoring and audits
Despite our best efforts, no method of transmission over the internet is 100% secure. Use our services at your discretion.
5. Cookies and Tracking Technologies
Kranium uses cookies to enhance user experience, track usage patterns, and analyze performance. You can modify your browser settings to disable cookies, though some features may not function properly as a result.
6. Your Rights and Choices
Depending on your location, you may have the right to:
Access the data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing
Withdraw consent where applicable
To make a request, contact us at mail@kraniumai.com.
7. Data Retention
We retain your personal data as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
If you delete your account, we will remove your personal information within a reasonable timeframe, subject to applicable laws and backup policies.
8. International Users
Our services are hosted in India. If you are accessing the platform from outside India, please note that your data may be transferred to and stored in India or other countries where our service providers are located.
9. Children’s Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn we’ve collected data from a minor without verified parental consent, we will delete it.
10. Updates to This Policy
We may revise this Privacy Policy from time to time. The “Effective Date” at the top will be updated accordingly. We encourage you to review this page periodically.
Continued use of our services after updates implies your acceptance of the revised terms.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at Email: mail@kraniumai.com