RDF Bank, part of the Sulaiman Al-Rajhi Foundation for Development Finance in Saudi Arabia, has taken a leap forward in operational efficiency. By deploying intelligent AI agents built using NGage 360’s AI Agent Builder, the bank has streamlined core workflows across departments like HR, compliance, and support. These AI agents are multilingual, handling conversations in both Arabic and English, and provide immediate, consistent service without human fatigue. With rising demand for faster service and accuracy in financial institutions, RDF Bank’s shift to AI automation is a timely move that’s already delivering measurable results in time savings, cost efficiency, and accuracy.
1. Enhancing Compliance with AI Automation
Compliance is non-negotiable in the banking world, but it’s also resource-intensive. RDF Bank now relies on AI automation to handle routine checks and verifications. The AI agents built on NGage 360 monitor workflows, flag missing documentation, and ensure that records meet regulatory requirements. Unlike manual checks that depend on individual diligence, these agents work 24/7 with zero fatigue, reducing compliance errors significantly. The system also generates audit-ready logs automatically, making internal and external reviews easier. The result: less time chasing compliance gaps, fewer audit penalties, and a more proactive approach to risk, something every bank should strive for.
2. Smarter HR with Always-On AI Agents
Recruiting, onboarding, and employee support in large organizations come with repetitive tasks that drain valuable HR hours. RDF Bank tackled this by deploying AI agents trained to answer employee queries, share policy documents, collect onboarding information, and schedule interviews. These agents operate around the clock and provide consistent responses in both Arabic and English, an essential feature in a bilingual environment. With the help of No-Code AI, HR teams can update and expand agent capabilities without developers. Productivity has gone up, time spent on internal queries has gone down, and the HR team can now focus on strategic priorities instead of admin overload.
3. Multilingual Customer Support Automation
Customer support in financial institutions can’t afford delays or inconsistencies. RDF Bank turned to customer support automation with NGage 360’s AI agents to assist customers through both voice and chat. Whether it’s checking loan status, resolving basic queries, or routing issues to the right department, these AI-powered agents handle it all, flawlessly switching between Arabic and English based on customer preference. The response time has dropped dramatically, and customers no longer have to wait in long queues. Support agents now deal only with complex cases, while the AI handles the bulk of the load, ensuring faster, better service with fewer resources.
4. No-Code AI: Easy Customization for Every Workflow
One of the biggest wins for RDF Bank has been the ability to adapt fast. Using NGage 360’s No-Code AI Agent Builder, different departments, from compliance to IT, have created and deployed AI agents tailored to their own workflows. No developers, no long wait times. Just drag, drop, and deploy. Need to update an agent to reflect a new HR policy? Done in minutes. Want to add a new lead qualification step in the sales workflow? Also doable. This agility is a game changer, especially in regulated industries like banking where rapid updates are often required. Workflow automation no longer requires a tech team, it just needs the right platform.
5. Real Business Impact: Time, Accuracy, and Cost
The results speak for themselves. RDF Bank has cut down hours spent on repetitive tasks, reduced internal support backlogs, and improved turnaround times across departments. Accuracy in compliance and documentation has improved with AI handling validations. Multilingual capability ensures smoother customer interactions in both Arabic and English, increasing satisfaction across the board. Most importantly, the bank has saved substantial costs by reducing dependency on additional headcount while still scaling support and operations. With AI automation, RDF Bank has turned efficiency into a competitive advantage, one that’s sustainable, scalable, and future-ready.
Conclusion
RDF Bank’s partnership with NGage 360 shows what’s possible when AI agents are applied thoughtfully across an organization. From compliance and HR to customer support, every department has seen real, measurable gains in speed, accuracy, and cost. Thanks to the flexibility of No-Code AI and the power of NGage 360’s AI Agent Builder, RDF Bank is not just keeping up, it’s setting a new standard for operational excellence in Saudi’s finance sector. If you’re ready to re-imagine banking workflows, it’s time to see what AI can do for your organization.
