Michelle Belle, a UK-based law firm, isn’t just talking about AI, they’re profiting from it. With NGage 360’s AI automation tools, the firm now saves over £40,000 annually by automating essential but time-consuming legal operations. From client support to legal research, the firm has replaced repetitive human tasks with intelligent AI agents, no code required. Their secret weapon? A powerful AI agent builder that helps deploy virtual assistants trained for the legal sector. For law firms looking to improve operational efficiency without hiring more staff, Michelle Belle’s story is worth paying attention to. Here’s how they made it work, and how you can too.
1. Customer Support That Doesn’t Sleep
Legal clients often expect quick, accurate responses, even after hours. Michelle Belle deployed NGage 360’s AI agents to handle inbound queries via chat and voice, freeing up human staff from answering repetitive questions about case updates, document requirements, or billing. With customer support automation, clients now get responses in seconds, day or night. The AI is trained on the firm’s workflows, enabling it to route complex cases to the right team while resolving simple issues independently. This shift has saved the firm hundreds of hours annually while improving customer satisfaction, without increasing headcount or support costs.
2. Document Drafting, Now 10x Faster
Drafting legal documents is necessary but resource-intensive. By integrating NGage 360’s AI agent builder, Michelle Belle created smart AI agents that assist in drafting contracts, NDAs, letters, and internal memos based on predefined templates. The agents gather input via simple client interactions and auto-generate accurate drafts, ready for human review. This has reduced document turnaround time by over 60% and nearly eliminated human error in repetitive formats. The firm now handles higher client volumes without overburdening its legal team, proving that AI automation isn’t just about speed, it’s about smart scaling.
3. Research That Doesn’t Drain Billable Hours
Legal research is vital but eats into time that could be spent serving clients. Michelle Belle’s AI agents now assist junior associates by quickly surfacing precedents, relevant case law, or jurisdiction-specific regulations, all via a simple query. Powered by NGage 360’s no-code AI capabilities, these agents act like legal research assistants who never miss a reference. Associates can validate and expand on what the AI delivers, making research collaborative instead of manual. This hybrid workflow has improved the firm’s research accuracy and reduced time spent by over 40%, turning more hours into billables.
4. Smarter Compliance and Audit Checks
With increasing regulations, compliance audits have become a major time sink. Michelle Belle trained their NGage 360 AI agents to help conduct internal audits, scanning case files, client records, and correspondence to flag compliance issues or missing documentation. These AI systems, built using custom AI application development on NGage 360, can parse large volumes of data and alert the legal team early. Not only does this reduce the risk of penalties, but it also ensures ongoing adherence to GDPR and other frameworks. The result? A proactive legal environment with less manual chasing.
5. £40,000 Saved, and a Future-Ready Practice
By combining these automations, Michelle Belle now saves over £40,000 annually, without reducing service quality or hiring more staff. Their success story is a blueprint for law firms everywhere. The secret isn’t just AI, it’s workflow automation tailored to your firm’s specific needs. NGage 360’s platform makes this accessible with no-code AI tools, meaning you don’t need a technical team to get started. Whether it’s handling routine support, documents, or audits, AI agents give firms the edge in a competitive market, saving time, cost, and stress along the way.
Conclusion
Michelle Belle’s £40,000 in annual savings isn’t just a lucky break, it’s a calculated move to automate smarter. With NGage 360’s AI agents, they’ve reduced manual effort, improved accuracy, and freed up their legal team to focus on high-value tasks. From customer support automation to compliance audits, the gains are tangible. If your law firm is still doing everything manually, now’s the time to explore what AI automation can unlock. Ready to save time and grow more profitably? Get in touch to see how NGage 360 can work for you.
