Smarter Features. Better Outcomes.
Virtual Assistant Mode
NGage 360’s Virtual Assistant Mode is a game-changer for users seeking a more natural and intuitive interaction with chatbots. With just the click of a button, users can seamlessly switch the chatbot into Virtual Assistant, enabling effortless 2-way speech interaction. This eliminates the need for typing, allowing users to speak directly to the AI agent, which responds instantly. This feature is especially valuable for customer service environments where users may need fast, hands-free support, making the experience more convenient and efficient.
2-Way Speech Interactions
NGage 360’s AI agents introduce an advanced 2-way speech interaction feature, transforming the way businesses and customers communicate. Instead of traditional typed responses, users can now speak directly to the AI, and it will respond with accurate, human-like dialogue. This natural, hands-free interaction streamlines customer service, support, and other engagements by allowing users to communicate effortlessly, improving overall efficiency.
Lead Gen Forms
The ‘Lead Gen Forms’ feature of NGage 360 empowers businesses to seamlessly gather important user information during chatbot interactions, turning casual engagements into valuable leads. With customizable forms, you can define fields that capture essential data such as names, emails, preferences, or any other critical information tailored to your business needs. This feature makes it easy to convert every chatbot interaction into a potential opportunity for follow-ups, improving your lead capture rate and ensuring you’re always prepared to engage with prospective customers.
Multi Data Sources
The Multi Data Sources feature of NGage 360 revolutionizes the way you train AI agents by allowing seamless integration of data from multiple sources. With NGage 360, you can easily train your project using content from websites, sitemaps, and various file formats such as scanned documents, PDFs, and other text files. Whether your data resides in audio files, video content, or even YouTube videos, NGage 360 transforms this rich variety of information into a cohesive knowledge base for your AI agent, ensuring that it can provide accurate, informed responses.
Custom Integrations
NGage 360’s Custom Integrations feature allows businesses to take their AI agents to the next level by connecting them with a variety of third-party systems, enabling the automation of critical tasks. Whether it’s CRM systems like Salesforce, ERP solutions like SAP, project management tools like Trello, or custom business applications, NGage 360’s AI agents can seamlessly interact with your existing software ecosystem. By integrating AI agents with these tools, businesses can automate a wide range of activities such as scheduling meetings, updating customer records, retrieving data, and even sending email notifications.
Teachable Actions
The Teachable Actions feature of NGage 360 offers a revolutionary way to train your AI agents to handle common customer inquiries effortlessly. Unlike traditional systems that rely on rigid keyword matching, predefined phrases, or conditions-based rules, NGage 360 goes beyond simple automation by using advanced AI to truly understand what users need. With this feature, you can “teach” your AI agents how to respond to frequent queries, ensuring that customer interactions are intelligent, fluid, and highly personalized. By simply guiding the AI agent on how to respond, you ensure consistency in communication and better customer satisfaction.
Secure APIs
The Secure APIs feature of NGage 360 offers seamless integration capabilities, allowing businesses to embed NGage 360’s robust AI-powered tools directly into their own products. Whether you want to enhance your CRM, project management software, or any other internal system, NGage 360’s APIs provide a secure, flexible way to leverage AI for smarter interactions and automation. This means that your customers and employees can benefit from advanced features like chatbots, AI-driven workflows, and real-time data analysis, all within your own product environment.
Widget Personalization
The Widget Customization feature of NGage 360 gives you full control over the appearance of your AI agent, allowing it to perfectly align with your brand’s aesthetic. From custom colors, fonts, and logos, to the overall layout and behavior, this feature ensures that your AI assistant fits seamlessly into your website or app. With NGage 360, your customers will interact with a chatbot that feels like a natural extension of your brand, improving their experience and engagement.
Saved Conversations
The Saved Conversations feature in NGage 360 provides administrators with full access to previous chat histories and user sessions. This powerful tool allows you to view and analyze all interactions that have taken place between your AI agents and users. Whether it’s for auditing purposes, improving customer service, or gaining insights into common inquiries, having this data at your fingertips ensures transparency and helps you make informed decisions based on actual user interactions.
256-bit AES Encryption
The Advanced Encryption feature of NGage 360 ensures that all communications between users and AI agents are safeguarded with 256-bit AES encryption, one of the highest levels of encryption available. This encryption standard is widely recognized and used in industries like finance, healthcare, and government, where data protection is of utmost importance. With this, NGage 360 guarantees that all conversations, sensitive data, and interactions are securely encrypted, providing your business with strong defenses against data breaches and cyber threats.
Supports 90+ Languages
The Multi-Language feature of NGage 360 supports interactions in over 90 languages, enabling businesses to connect with customers across the globe without language barriers. Whether it’s through voice or text-based chat, NGage 360 ensures your AI agents can engage with users in their preferred language, making it easier to provide personalized and localized customer experiences. This powerful feature allows businesses to cater to a diverse audience, ensuring inclusivity and accessibility no matter where customers are located.
Access Control
NGage 360 empowers users with granular control over access to their custom trained chatbots, ensuring the security of data and allowing only authorized individuals to interact with chatbots as per the user’s preferences. With this innovative feature, users can expose certain chatbots publicly on their websites while restricting access to others, ensuring that sensitive information is protected and only accessible to authorized personnel.
Have High Volume or Custom Needs?
NGage 360 is Enterprise-Ready.
Whether you handle high volumes, need advanced controls, on premise deployments or want AI tailored to your workflows, NGage 360 delivers scalable, secure, and fully customized deployments.